Refund Policy

Eligible problems and the request window

Our voluntary return and exchange process applies to items that are broken or damaged, defective, wrongly supplied, missing parts, or substantially inconsistent with the description. Apply within 30 calendar days from delivery. You are required to request review during that window, not to have a return delivered back within it.

Preference-based requests

Choosing the wrong size or variant, personal preference and simply changing your mind are outside this voluntary return policy. This restriction does not override consumer remedies that applicable law makes mandatory.

Arrange approval first

Send your order number, checkout email and explanation to thumai221323@gmail.com. Supply photographs or video for a product issue and retain packaging and relevant components. Once reviewed and approved, we will provide the accurate return address and directions. Do not treat the General mailing address as a returns depot or send goods back without authorization.

Available remedies

Replacement or exchange depends on the outcome of review and stock availability. We explain any applicable shipping, label or fee arrangements for the case, without assuming that return postage is free. Approved refunds are processed and initiated to the original payment method within 10 calendar days. Actual credit to an account may require further bank or payment-service time.